Payment & Shipping

Pricing and Payments
All prices (even shipping rates) are in US dollars. We gladly accept payments through Paypal, all major credit cards, and wire transfer or bank deposit.HELEN ORTIZ reserves the right to adjust the pricing of items at any time, without any notice.

Order Processing
When we receive a high volume of orders, it may take an approximately 1-3 additional business days to process an order. Business days do not include weekends or Holidays. Please note, HELEN ORTIZ cannot always guarantee the availability of products. If you have ordered an item that is not available or that is delayed, we will notify you via email. A confirmation email will be sent with delivery and track information once an order has been shipped. HELEN ORTIZ cannot be held liable for incorrect shipping addresses. The customer must pay any redelivery fees.

Domestic Orders
All domestic orders are shipped via USPS, FedEx or DHL. Estimated delivery times after the order has been processed are 1-2 business days. All transactions are considered completed upon HELEN ORTIZ verification that an order has been delivered to the shipping company by providing a tracking number that will be emailed upon order fulfillment. Once these tracking numbers have been provided all customers must contact their local post office for any and all status updates. WE ARE NOT RESPONSIBLE for any packages lost, stolen or delayed by the shipping company. By purchasing on HELEN ORTIZ you agree to these terms.

International Orders
We ship worldwide. All International orders are shipped via FedEx or DHL. Estimated delivery times after the order has been processed are 3-6 business days. All transactions are considered completed upon HELEN ORTIZ verification that an order has been delivered to the shipping company by providing a tracking number that will be emailed upon order fulfillment. Once these tracking numbers have been provided all customers must contact their local post office for any and all status updates. WE ARE NOT RESPONSIBLE for any packages lost, stolen or delayed by the shipping company. By purchasing on HELEN ORTIZ you agree to these terms. Please be advised that you are responsible for any brokerage fees, customs duties and any other charges that may be imposed.

Ship Dates
Please note that we do not ship on weekends and holidays.All orders placed out of our working hours will be processed on the next business day.